We offer innovative cemetery management solutions to rapidly improve cash flow, profits, and business processes.
Who do we serve?
Non-Profit Cemeteries
Volunteer Board of Directors who need expert advice to professionally oversee their cemetery operations.
On-going Operations
Cemetery companies that desire to vastly improve their current operations.
Planning to Sell
Cemetery companies that are planning to sell and desire to maximize their selling price.
Distressed
Cemetery companies that desperately need help restoring profitability and respectability.
The Big Three Focus
Customer Service
Marketing
Administration
Cemetery Management Solutions
At Black Swan Cemetery Consulting, we believe that customer service is by far the most important focus for any cemetery operation, even above marketing, or administration.
Families in need expect compassion, prompt responses, and clear communication during their most difficult moments. Excellent customer service means always being available to answer calls, providing accurate information, and addressing concerns with empathy. A well-trained, caring staff builds trust, enhances reputation, and fosters lasting relationships. Without exceptional customer service, other areas of management cannot succeed effectively.
Our Process
We start with a FREE comprehensive review of your operation, comparing your current practices to the cemetery industry’s most innovative and productive best practices. This top-to-bottom analysis identifies key areas where you can improve and thrive.
Customer Service
We revolutionize customer service by offering advanced tools that elevate your cemetery operations, boosting revenue and increasing profits. One key tool is our proprietary AI Phone Receptionist, available with a FREE TRIAL so you can explore its benefits risk-free. This system ensures calls are always answered, providing accurate information and addressing concerns with empathy—even outside business hours. Additionally, our workflow automation streamlines daily tasks, enabling seamless communication and timely follow-ups. These innovations bring a modern, customer-focused approach to cemetery management, ensuring families receive the compassionate service they deserve.
Marketing
Effective marketing is essential for driving revenue growth in your cemetery operation. We help you create an easily readable General Price List and a professional marketing brochure that clearly presents your products, services, and burial property. A well-designed presentation ensures that families understand their options and feel confident in their decisions. Our marketing expertise ensures your offerings are showcased in the best possible light. When combined with exceptional customer service, this balance leads to remarkable increases in revenue and long-term success for your cemetery.
Administration
Streamlined administration is key to running an efficient cemetery operation. We provide solutions that automate essential tasks such as accounting, interment authorizations, document retention, and funeral and work order scheduling. These automations improve efficiency, save time, and reduce manual errors, allowing your team to focus on serving families. By simplifying complex workflows, our approach ensures that your operations run smoothly and are well-organized, helping your cemetery thrive.
Talk to an expert – Book a call NOW
We offer innovative solutions to rapidly improve cash flow, profits & management systems.
What type of cemetery operation can benefit from our expertise?
On-going Operations
Cemetery companies that desire to vastly improve their current operations.
Planning to Sell
Cemetery companies that are planning to sell and desire to maximize their selling price.
Distressed
Cemetery companies that desperately need help restoring profitability and respectability.
The Big Four Focus
Black Swan Solutions
Modernization is imperative for success in todays fast moving technological business environment.
The term Black Swan is a metaphor that describes an event that comes as a surprise, or has a major effect. It means an unforeseen and consequential event.
Black Swan Solutions offers targeted strategies that have significant impact on cash flow, profits and business processes. These types of solutions are outside the realm of regular expectations.
We like to say it like this…you don’t know what you don’t know!
-
Inefficiency: Processes and operations may become inefficient due to outdated methods or misunderstandings about best practices.
-
Employee Dissatisfaction: Employees might become frustrated if they see management making poor decisions or failing to address critical issues, leading to lower morale and higher turnover.
-
Financial Losses: Incorrect decisions or missed opportunities can directly impact the bottom line, resulting in financial losses.
-
Loss of Competitive Edge: Competitors who are more aware of industry trends and knowledge gaps can outpace and outperform a business, leading to loss of market share.
-
Damaged Reputation: Persistent issues caused by management’s lack of awareness can tarnish a company’s reputation among customers, partners, and within the industry.
-
Legal and Compliance Risks: Ignorance about regulatory changes or legal requirements can result in non-compliance, leading to fines, legal action, and other penalties.
-
Stagnation: Innovation may slow down or stop altogether if management doesn’t realize the need for new knowledge and continuous improvement.
-
Poor Crisis Management: In times of crisis, unrecognized gaps can lead to inadequate responses, exacerbating the situation and causing more harm.
-
Strategic Misalignment: Long-term strategies might be flawed if they’re based on incomplete or incorrect information, leading the business in the wrong direction.
Recognizing and addressing knowledge gaps is crucial for effective management and long-term success.
Our consulting fees are self-funding and based on the success realized!
Talk to an expert – book a call now
Tryout our AI Cemetery Phone Receptionist for
FREE.
