We offer innovative funeral home management solutions to rapidly improve customer service, cash flow, and profits.
Customer Service
The key metric to explosive revenue growth!
Ai Funeral Director’s Phone Assistant™
Voice so real, callers can’t tell the difference.
Challenge:
Customers demand immediate information in today’s society. When inbound inquiries go to voicemail, contact forms, or uninformed answering services, new business is lost. Customer satisfaction is hurt.
Solution:
Implementing our Ai Funeral Director’s Phone Assistant™ provides 24/7/365 coverage to deliver immediate information, send text message links, schedule consultations and engage callers with natural conversations. This service is especially effective in responding to callers from your Google and Facebook ads Campaigns. FREE 30-DAY TRIAL
Ai Call Recording
Google Funeral Home Customer Reviews
5-STAR Reviews will attract more customers.
Challenge:
93% of customers make their buying decisions based on online reviews!! If your funeral home does not have or does not regularly solicit Google Reviews from customers, you are losing business.
Solution:
Boost your funeral home’s reputation with our Automated Google Review System! Elevate your online presence and attract more families effortlessly.
Insurance-Funded Funeral Home Pre-Need
Lock in future business with a Pre-need business backlog.
Challenge:
If your funeral home does not have an in-house dedicated Pre-need counselor to meet with families wanting to pre-arrange a funeral, you are likely missing many opportunities to increase your backlog of future business. A good target for your Pre-need backlog would be replacing every two At-need cases with one Pre-need. Few funeral firms come close to that ratio.
Solution:
Having an online self-serve or remote video conference option to handle your overflow would be an innovative way to overcome this challenge.
Funeral Home Management Solutions
At Black Swan Consulting, we believe that CUSTOMER SERVICE is by far the most important focus for any funeral home operation.
Families in need expect compassion, prompt responses, and clear communication during their most difficult moments. Excellent customer service means always being available to answer calls, providing accurate information, and addressing concerns with empathy. A well-trained, caring staff builds trust, enhances reputation, and fosters lasting relationships. Without exceptional customer service, other areas of management cannot succeed effectively.
Our Process
We start with a FREE comprehensive review of your operation, comparing your current practices to the funeral home industry’s most innovative and productive best practices. This top-to-bottom analysis identifies key areas where you can improve and thrive.
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We offer innovative solutions to rapidly improve cash flow, profits & management systems.
What type of cemetery operation can benefit from our expertise?
On-going Operations
Cemetery companies that desire to vastly improve their current operations.
Planning to Sell
Cemetery companies that are planning to sell and desire to maximize their selling price.
Distressed
Cemetery companies that desperately need help restoring profitability and respectability.
The Big Four Focus
Black Swan Solutions
Modernization is imperative for success in todays fast moving technological business environment.
The term Black Swan is a metaphor that describes an event that comes as a surprise, or has a major effect. It means an unforeseen and consequential event.
Black Swan Solutions offers targeted strategies that have significant impact on cash flow, profits and business processes. These types of solutions are outside the realm of regular expectations.
We like to say it like this…you don’t know what you don’t know!
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Inefficiency: Processes and operations may become inefficient due to outdated methods or misunderstandings about best practices.
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Employee Dissatisfaction: Employees might become frustrated if they see management making poor decisions or failing to address critical issues, leading to lower morale and higher turnover.
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Financial Losses: Incorrect decisions or missed opportunities can directly impact the bottom line, resulting in financial losses.
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Loss of Competitive Edge: Competitors who are more aware of industry trends and knowledge gaps can outpace and outperform a business, leading to loss of market share.
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Damaged Reputation: Persistent issues caused by management’s lack of awareness can tarnish a company’s reputation among customers, partners, and within the industry.
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Legal and Compliance Risks: Ignorance about regulatory changes or legal requirements can result in non-compliance, leading to fines, legal action, and other penalties.
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Stagnation: Innovation may slow down or stop altogether if management doesn’t realize the need for new knowledge and continuous improvement.
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Poor Crisis Management: In times of crisis, unrecognized gaps can lead to inadequate responses, exacerbating the situation and causing more harm.
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Strategic Misalignment: Long-term strategies might be flawed if they’re based on incomplete or incorrect information, leading the business in the wrong direction.
Recognizing and addressing knowledge gaps is crucial for effective management and long-term success.
Our consulting fees are self-funding and based on the success realized!
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Try Out our Ai Phone Receptionist for
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