Black Swan Cemetery Consulting

When a family calls a cemetery or funeral home, they’re usually stressed, grieving, and hungry for quick answers, ​not a voicemail prompt. In today’s “right-now” culture, more than 80 percent of adults say they expect an “immediate” customer-service response, and they define immediate as less than one minute. ([Instant Gratification: How Speedy Service Breeds Customer … Read more

The importance of customer service for cemetery businesses cannot be overstated. Cemetery management companies, like Black Swan Cemetery Consulting, must prioritize excellent customer service to ensure the emotional needs of families are met. Providing compassionate, personalized support during a difficult time sets your business apart and fosters long-term relationships with families, helping them through one … Read more

In the fast-paced world of cemetery management, missed calls can significantly impact cemetery business performance. For Black Swan Cemetery Consulting, understanding and mitigating the consequences of missed calls is crucial. This blog post delves into the impact of missed calls on cemetery businesses, drawing insights from a comprehensive study by Unicom Corp. The Financial Cost … Read more

Why Google Reviews Are Crucial for Cemetery Business Success In today’s digital age, the importance of Google Reviews for any business cannot be overstated, and this holds true for the cemetery industry as well. Understanding the significance of “Google Reviews Cemetery Business” can provide your cemetery with the edge it needs to stand out in … Read more

Introduction To elevate cemetery customer service, providing exceptional customer service in the cemetery business is crucial. Elevating customer service in the cemetery industry by drawing valuable lessons from the hospitality industry, particularly from the Ritz-Carlton’s renowned approach, can transform the way cemeteries interact with clients during their most vulnerable times. Personalized Attention to Detail One … Read more