We offer innovative cemetery management solutions to rapidly improve customer service, cash flow, and profits.
Insurance-Funded Cemetery Pre-Need
Perfect for Pre-need Merchandise and Services.
Insurance provides a death benefit that Cemetery Trusts do not.
Challenge:
Historically cemeteries have used PN Trust to hold pre-need merchandise and services funds. Payments are generally managed in-house resulting in extra labor cost. Trust auditing adds additional cost.
Solution:
Insurance Funded Pre-need for merchandise and services can replace the PN Trust account. The insurance company collects payments, pays commissions, locks in future business.
Business Process Automation
Time is money!
Challenge:
Without clear processes, tasks get missed, mistakes happen, and employees waste time. It causes confusion, slows things down, and frustrates customers. Not to mention lost time and money.
Solution:
Automation speeds up work, reduces errors, and frees staff to focus on more important tasks. It also improves customer service and supports business growth.
Ai Family Service Phone Assistant™
Voice so real, callers can’t tell the difference.
Challenge:
In today’s society, customers demand immediate information. When inbound calls go to traditional voicemail, property sales, and New AN Business opportunities are lost, and customer satisfaction is hurt.
Solution:
Implementing our Ai Family Service Phone Assistant™ provides 24/7/365 coverage to deliver immediate information, send text message links, schedule consultations, and engage callers with natural conversations. This service is especially effective in responding to callers from your Google and Facebook ads Campaigns. Supports multiple languages (English, Spanish, Mandarin, + 10 Others) FREE 30-DAY TRIAL
Google Cemetery Customer Reviews
5-STAR Reviews will attract more customers.
Challenge:
93% of customers make their buying decisions based on online reviews!! If your cemetery does not have or does not regularly solicit Google Reviews from customers, you are losing business.
Solution:
Boost your cemetery’s reputation with our Automated Google Review System! Elevate your online presence and attract more families effortlessly.
Cemetery Management Solutions
At Black Swan Consulting, we believe that CUSTOMER SERVICE is by far the most important focus for any cemetery operation.
Families in need expect compassion, prompt responses, and clear communication during their most difficult moments. Excellent customer service means always being available to answer calls, providing accurate information, and addressing concerns with empathy. A well-trained, caring staff builds trust, enhances reputation, and fosters lasting relationships. Without exceptional customer service, other areas of management cannot succeed effectively.
Who do we serve?
Ongoing Operations
Cemetery companies that desire to vastly improve their current operations.
Non-Profit Cemeteries
Volunteer Board of Directors who need expert advice to professionally oversee their cemetery operations.
Planning to Sell
Cemetery companies that are planning to sell and desire to maximize their selling price.
Distressed
Cemetery companies that desperately need help restoring profitability and respectability.
Our Process
We start with a FREE comprehensive review of your operation, comparing your current practices to the cemetery industry’s most innovative and productive best practices. This top-to-bottom analysis identifies key areas where you can improve and thrive.
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We offer innovative solutions to rapidly improve cash flow, profits & management systems.
What type of cemetery operation can benefit from our expertise?
On-going Operations
Cemetery companies that desire to vastly improve their current operations.
Planning to Sell
Cemetery companies that are planning to sell and desire to maximize their selling price.
Distressed
Cemetery companies that desperately need help restoring profitability and respectability.
The Big Four Focus
Black Swan Solutions
Modernization is imperative for success in todays fast moving technological business environment.
The term Black Swan is a metaphor that describes an event that comes as a surprise, or has a major effect. It means an unforeseen and consequential event.
Black Swan Solutions offers targeted strategies that have significant impact on cash flow, profits and business processes. These types of solutions are outside the realm of regular expectations.
We like to say it like this…you don’t know what you don’t know!
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Inefficiency: Processes and operations may become inefficient due to outdated methods or misunderstandings about best practices.
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Employee Dissatisfaction: Employees might become frustrated if they see management making poor decisions or failing to address critical issues, leading to lower morale and higher turnover.
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Financial Losses: Incorrect decisions or missed opportunities can directly impact the bottom line, resulting in financial losses.
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Loss of Competitive Edge: Competitors who are more aware of industry trends and knowledge gaps can outpace and outperform a business, leading to loss of market share.
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Damaged Reputation: Persistent issues caused by management’s lack of awareness can tarnish a company’s reputation among customers, partners, and within the industry.
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Legal and Compliance Risks: Ignorance about regulatory changes or legal requirements can result in non-compliance, leading to fines, legal action, and other penalties.
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Stagnation: Innovation may slow down or stop altogether if management doesn’t realize the need for new knowledge and continuous improvement.
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Poor Crisis Management: In times of crisis, unrecognized gaps can lead to inadequate responses, exacerbating the situation and causing more harm.
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Strategic Misalignment: Long-term strategies might be flawed if they’re based on incomplete or incorrect information, leading the business in the wrong direction.
Recognizing and addressing knowledge gaps is crucial for effective management and long-term success.
Our consulting fees are self-funding and based on the success realized!
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