When a family calls a cemetery or funeral home, they’re usually stressed, grieving, and hungry for quick answers, not a voicemail prompt. In today’s “right-now” culture, more than 80 percent of...
The importance of customer service for cemetery businesses cannot be overstated. Cemetery management companies, like Black Swan Cemetery Consulting, must prioritize excellent customer service to...
In the fast-paced world of cemetery management, missed calls can significantly impact cemetery business performance. For Black Swan Cemetery Consulting, understanding and mitigating the consequences...
Why Google Reviews Are Crucial for Cemetery Business Success In today’s digital age, the importance of Google Reviews for any business cannot be overstated, and this holds true for the cemetery...
Introduction To elevate cemetery customer service, providing exceptional customer service in the cemetery business is crucial. Elevating customer service in the cemetery industry by drawing valuable...
